Download Links and FAQs
ImagineArt Mobile
ImagineArt is available on both iOS and Android. This page covers where to download the app, how to get started, and how to fix common issues on mobile.
Download the app
Common issues on iOS
My plan hasn't activated after subscribing
This is usually an App Store sync delay. Go to Settings → your name → Subscriptions and confirm ImagineArt shows as active. Then open the app and look for a "Restore purchases" option. If it still doesn't activate, contact us at [email protected] with your Apple receipt.
The app is crashing on launch
Force-close the app and reopen it. If the issue continues, uninstall and reinstall from the App Store. If it keeps crashing after a reinstall, reach out to [email protected] with your device model and iOS version.
My images aren't saving to my gallery
Go to Settings → ImagineArt → Photos and make sure photo library access is enabled. If it's already on, a reinstall usually fixes it.
How do I cancel my iOS subscription?
Go to Settings → your name → Subscriptions → ImagineArt → Cancel Subscription. Cancellations apply to the next billing cycle. For billing disputes, contact Apple Support directly.
Common issues on Android
Google Play charged me but my plan isn't active
Open the Play Store, go to Subscriptions, and confirm ImagineArt is listed as active. Then reopen the app. If the plan still doesn't reflect after a few minutes, email us at [email protected] with your Google Play Order ID.
The app is stuck on the loading screen
Go to Settings → Apps → ImagineArt → Storage → Clear Cache, then reopen the app. If that doesn't work, try a full reinstall from the Play Store. If you're using a VPN, try disabling it as this can sometimes interfere with the login process.
I'm stuck in a login loop
This is usually caused by an expired session token. Fully log out, clear the app cache (Settings → Apps → ImagineArt → Storage → Clear Cache), then log back in. Disabling any active VPN before logging in can also help.
How do I cancel my Android subscription?
Open the Play Store, tap your profile icon, then go to Payments & subscriptions → Subscriptions → ImagineArt → Cancel subscription. Cancellations apply to the next billing cycle. For billing disputes, contact Google Support directly.
Issues on both platforms
Credits were deducted but no image was generated
Check your generation history in the app — failed or interrupted generations can still deduct credits. If the history doesn't account for the drop, email [email protected] with your account details and we'll look into it.
My web subscription isn't showing on the app (or vice versa)
Mobile and web subscriptions are now synchronized. To link them, log in at imagine.art using the same email address associated with your Google Play Store or App Store account and your plan will reflect automatically. If it still isn't showing after logging in, contact us at [email protected] and we'll get it sorted.
Still having trouble? Contact us at [email protected] and include your device model, OS version, and a description of the issue.
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