If you're experiencing issues with viewing your tokens in your Imagine web account, follow these steps to resolve the problem:
1. Verify Your Account
First and foremost, ensure that you are logged into the correct account. Double-check your email address or username to confirm you're accessing the right account.
2. Check Your Subscription Status
A valid subscription is required to see and use tokens. To verify your subscription status:
Go to the 'Manage Subscription' page in your account settings
Confirm that your subscription is active and not expired
If your subscription has lapsed, renew it to regain access to your tokens
3. Use a VPN
If you've confirmed your account and subscription are valid, but still can't see your tokens, try using a VPN:
Some token APIs may be blocked for certain IP addresses
Connect to a VPN and choose a different server location
Refresh your Imagine web account and check if your tokens appear
4. Clear Browser Cache and Cookies
Sometimes, clearing your browser's cache and cookies can resolve display issues:
Open your browser settings
Find the option to clear browsing data
Select 'Cached images and files' and 'Cookies and other site data'
Clear the data and restart your browser
5. Try a Different Browser
If the issue persists, attempt to access your account using a different web browser to rule out browser-specific problems.
6. Contact Support
If none of the above steps resolve the issue, please contact our support team at [email protected] for further assistance. Provide details about the steps you've already taken to help us diagnose the problem more efficiently.
Remember: Your tokens are valuable assets. If you're experiencing persistent issues, don't hesitate to reach out to our support team for help.