Updating Billing Information
At Imagine AI, we deeply value the trust and support of our users, and we're dedicated to providing a seamless and transparent billing experience. We understand that billing-related questions can arise, and we're here to address your concerns promptly and effectively.
How to Update Your Billing Information
To update your billing information, simply follow these steps:
Navigate to the 'Manage Subscription' tab on your Imagine dashboard.
Scroll up to find the 'Billing & Invoice' section, located on the top right corner of the screen, just below your profile picture.
Click on the 'Billing & Invoice' section. You’ll be directed to a new page where you can easily update your billing information.
Common Customer Confusions
Inactive Subscription and Billing Info Update
If you don’t have an active subscription, you will not be able to update your billing information. In this case, you will need to purchase a subscription plan first. Once you’ve purchased the plan, you’ll be able to update your billing information for your second invoice through the 'Billing & Invoice' section.
First Invoice Billing Address Change
If you are a first-time customer, you will have the option to add your billing address during the checkout process.
If you are a returning customer using the same email address, you will not be able to change the billing address directly for your first invoice. In this case, you can either:
Contact our support team for assistance with updating your billing address for the first invoice.
Purchase a subscription plan and, after that, you can update your billing address for future invoices through the Billing & Invoice section in your dashboard.
Finding the 'Billing & Invoice' Section
If you’re having trouble locating the 'Billing & Invoice' section, please ensure you go to the 'Manage Subscription' tab on your dashboard. Then, scroll up, and you will find the 'Billing & Invoice' button in the top right corner, just below your profile picture.
Your Resource for Billing Queries
Whether you're a free user exploring Imagine AI's capabilities or a paid subscriber enjoying premium features, our team is here to assist you with any billing-related inquiries you may have. We strive to ensure that your billing experience aligns with your needs and expectations.
How to Reach Out
If you have any billing-related questions, adjustments, or modifications, we encourage you to reach out to our dedicated support team via email. You can contact us at [email protected]. Whether you need clarification about a charge, want to update your billing information, or have questions about invoices, our team is ready to provide timely and helpful responses.
Changing Invoice Details
We understand that there may be occasions when you need to adjust the details on your invoice. If you wish to change the name on your invoice, please note that this change will apply to upcoming invoices.
If you need to update your billing address, our team can assist in making adjustments to both past and upcoming invoices.
Tax Calculation and Stripe Integration
At Imagine AI, taxes are calculated by Stripe, our payment processor, based on the country associated with your billing address. Stripe automatically determines the applicable tax rate and adds it to your invoice during the checkout process.
If you have any questions about the tax calculation process or need clarification, feel free to reach out to our support team for assistance.
Transparency and Assistance
Our top priority is to ensure clarity and transparency in all billing matters. We're committed to responding to your queries promptly and providing you with the necessary information to make well-informed decisions regarding your billing preferences.
At Imagine AI, we are committed to supporting your creative journey not just through our platform but by ensuring that your billing experience meets your expectations. Feel free to connect with us whenever you need assistance or have questions, we are here to help.
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