Privacy Policy

Last updated: November 4th, 2025

Imagine.art (“Imagine Art,” “we,” or “us”) is a creative technology company offering AI-powered image and video generation services . This Privacy Policy describes how we collect, use, and disclose personal information in connection with your use of our Service. By accessing or using Imagine Art (including signing up for any plan at Pricing), you agree to the terms of this Policy. If you do not agree with any part of this Policy, please do not use our Service.

Scope and Acceptance

This Policy applies to all users of Imagine Art worldwide, including users in the U.S., EU/EEA, UK, California, and other jurisdictions. It covers information collected through our website, apps, APIs, and any other Imagine Art services (the “Service”). By creating an account or otherwise using the Service, you accept the collection, use, and disclosure of your information as described here. Your continued use of the Service after changes to this Policy are posted will constitute acceptance of those changes.

Information We Collect

We collect several categories of information from and about you:

• Contact and Account Information: When you register for an account or contact support, we collect your name, email address, billing address, and other contact details. We also record your chosen username and details of your subscription plans and usage.

• Payment Information: We use Stripe as our payment processor. When you subscribe or make a purchase, Stripe collects your credit card or financial data. We do not store full credit card details on our servers; we only retain a transaction confirmation from Stripe.

• User-Provided Content: We collect any images, videos, text prompts, or other content you upload or generate through the Service. This includes any inputs (such as text or reference images) and the outputs (generated images/videos) you create.

• Usage and Technical Data: We automatically collect log and usage data about your interaction with the Service, including your IP address, device and browser information, page views, feature usage, timestamps, and error reports.

• Tracking and Analytics Data: We use cookies and similar technologies to track your activity. This may include session cookies, device identifiers, and analytics data (e.g. pages visited, features used).

• Communications: If you correspond with us (via email, support tickets, surveys, etc.), we collect the information you provide (e.g. message content, email address).

• Third-Party Sources: We may also receive information about you from third parties. This can include profile information or social login data you choose to share.

How We Use Your Information

We use your information for the following purposes:

• Operate and Improve the Service: We use your personal data to provide, maintain, and enhance the Imagine Art platform. This includes processing your image/video generation requests, delivering the features you use, monitoring usage and performance, and fixing errors.

• Account Management: We use your data to create and manage your account and subscription. For example, we authenticate you, manage your plan and billing, and communicate with you about your account (including security notices).

• Payment Processing: Your payment and billing information is used to process transactions for subscriptions, credits, or other purchases you make. We confirm payments and may store transaction receipts, but actual credit card data is handled by Stripe.

• Communications: We may contact you by email or other means to provide updates, notices, technical support, and security alerts related to the Service. If you opt in, we may send you newsletters, promotions, or special offers about our services. You can opt out of promotional emails at any time by following the “unsubscribe” link in those messages.

• Marketing and Personalisation: With your consent where required, we use your information to personalise our communications and to improve the Service. For example, we may analyse usage data to tailor content, features, and advertisements. We do not sell your personal data to third parties for their marketing; any ad targeting by partners is based on anonymised or aggregated data.

• Analytics: We analyse usage patterns to better understand how the Service is used and to improve it.

• Legal and Security: We use your information to comply with legal obligations, to protect our rights and the rights of other users, and to detect or prevent fraud and abuse. This includes reviewing user-generated content for compliance with our policies.

• Other Purposes: We may use your data for other legitimate business purposes, such as debugging, data analysis, user support, and enforcing our Terms and policies.

Legal Basis for Processing

If you are in the European Union, European Economic Area, or the UK, we process your personal data under one or more of the following legal bases:

• Contract Performance: Processing necessary to fulfil our contract with you, e.g. providing the Service you have subscribed to.

• Consent: Processing based on your consent (for example, marketing communications or any additional uses where we request your permission).

• Legitimate Interests: Processing for our legitimate interests (such as improving our Service, ensuring security, or managing our business) provided those interests do not override your privacy rights.

• Legal Obligations: Processing necessary to comply with laws or regulations (for example, tax and financial record-keeping).

  You may withdraw consent at any time (e.g., unsubscribe from marketing emails) without affecting prior processing. For EU users, you also have rights described below under “User Rights and Controls.”

Sharing and Disclosure of Information

Imagine Art does not rent or sell your personal information to third parties for their marketing. We disclose your information only as described below:

• Service Providers and Third Parties: We share information with trusted third-party service providers who perform services on our behalf. This includes cloud hosting customer support platforms, email delivery services, and others. These parties are contractually obligated to protect your data and use it only to provide their service to us.

• Third-Party AI Models: The AI content generation is powered by third-party models (e.g. Stability AI, OpenAI). When you submit prompts or inputs, we send that data to these model providers to generate outputs. Important: because these are third-party services, do not include any personal or sensitive information in your prompts or uploads.

• Public Areas and Community: If you choose to publish or share your generated content in a public gallery or community forum, that content will be visible to other users. In that case, Imagine Art may allow others to view, remix, or use your shared content as permitted by the community features. We clearly mark what content is public; do not post anything you wish to keep private.

• Advertising/Analytics Partners: With your consent, we may share anonymized or aggregate usage data (via cookies or similar technologies) with analytics and advertising partners to deliver relevant ads and understand trends.

• Legal Compliance and Safety: We may disclose your information if required by law or in response to valid legal process (subpoena, court order, government request). We may also disclose information to protect our rights, to comply with a legal obligation, to enforce our policies, or to protect the safety of our users or the public.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes in this Policy. For example, we keep account and billing records for as long as your account is active and for legal purposes (such as tax requirements). Log and usage data are generally kept for a shorter period, except when needed for security or to comply with a legal obligation. When you delete your account or request deletion, we will erase your personal data promptly unless retention is required by law or for legitimate business purposes (e.g. fraud prevention).

User Rights and Controls

Imagine Art respects your data protection rights. Subject to applicable law, you have the following rights regarding your personal data:

• Access and Portability: You can request a copy of the personal information we hold about you. We can provide it in a portable format.

• Rectification: You may correct or update inaccurate or incomplete information in your account.

• Erasure (“Right to be Forgotten”): You can request deletion of your personal data. We will comply unless we need to retain it for legal or legitimate purposes.

• Restriction/Objection: You may ask us to restrict or stop processing your personal data in certain circumstances (for example, if you contest accuracy or object to direct marketing).

To exercise any of these rights, please contact us at [email protected] . We will verify your identity and respond within the timeframe required by law.

Cookies and Similar Technologies

We and our partners use cookies, web beacons, and other tracking technologies to collect information about your use of the Service. These technologies help us remember your settings, enable core functionality, analyse traffic, and personalize your experience. You can control or disable cookies through your browser settings, but disabling cookies may prevent parts of the Service from working correctly.

Security of Your Personal Data

At ImagineArt, we take the protection of your Personal Data seriously. We implement industry-standard security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. Your Personal Data is stored and processed only within the jurisdictions of certain countries where we operate and where data protection laws provide adequate safeguards.

However, please note that no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. While we make every reasonable effort to protect your Personal Data, we cannot ensure or warrant its absolute security.

Data Access, Portability, and Deletion

You can view, export, or delete much of your information via your account dashboard. To download your personal data or generated content, follow the instructions in your account settings. To delete your account and all associated data, please use the account deletion process in your dashboard or contact support. We will honor deletion requests promptly, except for data we must keep for legal or business reasons (e.g. we may retain anonymized logs or financial transaction records as required).

Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from anyone under 13 years of age. If we become aware that a child under 13 has provided us with personal data, we will promptly delete that data. If you are a parent or guardian and believe your child under 13 has used the Service or submitted information, please contact us to have their data removed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will post the new version on our website with a revised “Last updated” date and, if required, notify you (for example, via email or in-product notification). Your continued use of the Service after any update indicates your acceptance of the revised Policy. We encourage you to review this Policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]

We will try to address and resolve your inquiries in a timely manner.